Questions & Answers

Browse the available topics in this product-spanning, informative knowledge base.

Introduction

The most common questions when you start learning about FELIX GLUER

Can a CNC plotter machine really be faster than highly specialized manual gluing operators?

Yes! FELIX GLUER glue plotters can speed up the gluing process up to 6 times, depending on the project. Even highly specialized manual operators cannot match this, as their working time includes both manual glue application and manual assembly. With FELIX GLUER plotters, the application of glue is lightning-fast and fully automated, while your operators can focus on the assembly.

Can my gluing operators handle the process of working with a glue plotter?

Absolutely. FELIX GLUER plotters have been created to optimize the production process, so the machine operation is really straightforward and user-friendly. During the installation of our plotters we conduct a multi-day training for operators, during which we make sure that every member of your gluing team can efficiently work with a plotter.

Are glue plotters precise enough for my gluing project?

Yes! FELIX GLUER plotters offer unmatched precision when it comes to applying adhesive to a flat surface. With a proper configuration of a CNC machine, the precision of glue application and the repetitiveness of glue paths should always be 100 percent.

Can FELIX GLUER plotters handle gluing materials with complex die-cut forms?

FELIX GLUER plotters work great when applying adhesive on flat substrates, no matter how complex die-cut forms are, so we are quite positive that they will also work for you. For further assessment we advise to contact with our team, for example in case of non-standard materials such as 3d prints. [Contact us - customizations]

Is FELIX GLUER available in my country?

With 150+ clients worldwide and installations all around the globe, we do our best to make it so! Due to our constantly growing list of partners on 6 continents we aim to increase our availablity even further. Visit our [Partners] page to learn more.

Working with FELIX GLUER

The most frequent questions about the FELIX GLUER functionality

Do I need a specialized CNC operator or CAD designer to work efficiently?

No. Our FG : PRO software offers an impressive range of features for CAD designers, but does not require any additional course, outside of the complimentary training we always provide for your gluing team. After a two-day introduction, every operator can use FELIX GLUER plotters without a hassle.

Will a glue plotter fit into my production space?

Every model of FELIX GLUER plotters has a floorplan, on which basis you can easily calculate the space needed to introduce a glue plotter in your production hall. You can find floorplans for each model on its dedicated page.

Can I save my production setup to use it later on?

Of course! When designing glue paths in our software, each project can be saved and continued according to the production plan. With an optional FG : Production Planner module it is even possible to set a production queue for each shift at the precise time. [Learn more]

Can I load glued materials onto the plotter's worktable together with their container (i.e. a pallet)?

With FELIX GLUER's semi-automated loading mechanism, it is not a recommended choice, as it would slow down an overall speed of the production setup. Glued materials are handled most efficiently when placed precisely on the worktable without additional elements or layers of packaging.

Which type of adhesives should be used together with FELIX GLUER plotters?

For a smooth gluing experience, we provide clients with our own dedicated line of adhesives, hand-picked to get the best results for both hot melt gluing and cold gluing. Learn more about them in a dedicated section [Adhesives].

FELIX GLUER Support Service

Popular questions about our Support services

How the installation and trainings are conducted?

Installation of FELIX GLUER plotters is just one part of the whole process to get you and your team comfortable with the gluing automation. For each installation we arrange a free on-site training alongside with production run tests. All this to make sure that your team can start working efficiently the next day. Trainings are conducted in your language. To learn more about them, visit the dedicated section on our website. [Installation & Trainings]

How does the warranty service works?

When you buy a FELIX GLUER plotter, you automatically get a 12-month manufacturer's warranty. Want even more coverage? You can opt for a 24-month extension. Throughout the warranty period, our FG service team is here to assist you, whether it's online or on-site. Simply fill out the application form on our website to get started.

Can I purchase spare parts for my machine?

Yes, spare parts are available through the service request form on our website. We are also working on the search functionality that will allow you to pick selected components directly from the online catalogue. It will be available on our website within the next few months. [Contact us]

In what languages can I contact the Support team?

Our Support team speaks English and Polish languages. You can also request support through one of our local partners, which covers over 15 languages and 50 countries. A full list of partners can be found on a dedicated page. [Learn more]

How to organize additional trainings for my team?

Simply contact our Support team via service request form on our website and let us know your expectations - we will organize the rest. [Contact us]

Do you require additional assistance?

Submit a ticket and get a technical assistance from our staff.